FAQs

How do I contact you?

Email: info@pollyandcrackers.com

Phone: +1 (910) 367-5403 

For a quick response, please email us!

How long do orders take?

Orders are print to order and take 2-5 business days to print. Once printed, they ship USPS or DHL with tracking. On average, orders arrive in 1-3 business days within the USA after being printed. International orders are shipped via DHL and can take up to 20 days to arrive. Orders are shipped from Charlotte NC, Los Angeles CA, and Riga Latvia (for most international orders).

Do you take returns or exchanges?

Absolutely! Email us or follow the directions on your packaging slip within 30 days for a full refund or exchange. Email info@pollyandcrackers.com with any questions.

What if I received a wrong order or damaged product?

We are terribly sorry and will certainly take care of you! Please take a picture and follow the instructions on the packaging slip to receive a new item or refund. We won't require you to send any defective items back if you provide a picture.

Do you offer wholesale?

Yes, we love working with boutiques! Email derek@pollyandcrackers.com for our line sheet. Check out our current wholesalers here.